We want you to be completely satisfied with your purchase. This Returns Policy outlines the procedures and guidelines for returning products purchased from our website. By making a purchase on our website, you agree to comply with this policy.
Eligibility for Returns
- Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you may be eligible for a return or exchange. Please contact us within 7 Days from the date of receiving the product.
- Change of Mind: If you change your mind about a purchase, we may offer returns on eligible products within 7 Days from the date of delivery. The product must be in its original condition, unused, and with all original tags and packaging.
Return Process
- Contacting Us: To initiate a return, please contact our customer support team via Email: care@tuanz.in and +91 8452029126. Please provide your order number, a description of the issue, and any relevant supporting documentation or images.
- Return Authorization: Once we receive your return request, we will review the details and determine if your return is eligible. If approved, we will provide you with a return authorization number and instructions for returning the product.
- Packaging: Please package the product securely to prevent damage during transit. Include the return authorization number on the package for efficient processing.
Refunds and Exchanges
- Refunds: Upon receipt and inspection of the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 15 business days for the refund to reflect in your account.
- Exchanges: If you are eligible for an exchange, we will process the exchange after receiving and inspecting the returned product. The replacement product will be sent to you according to our standard shipping procedures.
Shipping Costs
- Return Shipping: If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping costs. For returns due to a change of mind, you will be responsible for the return shipping expenses.
- Original Shipping: Please note that original shipping charges are non-refundable, except for cases where the return is due to our error.
Return Conditions
- The product must be in its original condition, unused, and with all original tags and packaging.
- Products must be returned within the specified time frame as mentioned above
If you have any questions or require assistance regarding our returns policy, please contact us at:
By making a purchase on our website, you acknowledge that you have read and understood this Returns Policy and agree to be bound by its terms. Thank you for shopping at Tuan.
